Service Groups

Service Groups are the committees that champion new processes and define value-- from the user point of view--and service levels. The primary goal of the service groups is to improve overall user satisfaction with services that support the work that is done every day at the university.

Background Information

Service Group Members

Materials for Service Group Leaders

This section contains background materials for the work of the service groups, meeting material templates, documents which outline the work of the service groups and information regarding the training portfolio.  While some of this material is available on the public Workday@Yale website, much of the detail information is contained only in this section and is meant as a repository for Service Group Leaders.   

Background Materials

Service Group Leaders Contact Information
Service Group Listing
Service Group Matrix-Detail
Service Group Implementation Phases
Service Group Overview
Service Group Charter

Meeting Materials

Agenda Template
Meeting Evaluation Form

Work of the Service Group

Service Group Scope of Work
Service Group Workflow
Workday Strategic Objectives


Training Timeline