Newsletter - June 29, 2015 Issue
Workday@Yale
Live from the Program

Marcella Simpson, customer service representative, Employee Service Center ESC

Marcella Simpson, customer service representative, Employee Service Center ESC

Today, Yale's Employee Service Center (ESC) is your primary resource for assistance with your employee benefits, pay, and personal information. That won’t change with the implementation of Workday. In fact, Workday@Yale-related emails and calls after July 1st, will be expertly fielded by ESC staff members who are currently undergoing comprehensive training to ensure that your inquiries receive an effective and efficient response.

Robin Howard, Yale’s ESC supervisor, and her staff are very excited about Workday’s launch on July 1st and look forward to working with the new Workday system. Robin explained the process her staff will undertake whenever an inquiry regarding a Workday payroll, benefits, or personal information is received by ESC staff:

  1. When the ESC receives an inquiry, it is assigned a specific reference number that is used for all correspondence related to the specific request. In addition, the ESC is able to track what inquiries are most frequently raised; this will help the Workday@Yale program team make any adjustments regarding communications, or training, for example.
  2. The ESC then answers the question or refers the inquiry to a subject matter expert who provides a resolution to the issue for the employee.
 

Tonya Whitelow, customer service representative, Employee Service Center (ESC)

Tonya Whitelow, customer service representative, Employee Service Center (ESC)

Workday presents the ESC staff with the opportunity to resolve employee inquires with greater efficiency. Robin feels this will result in improved customer service, which is the ESC’s number one priority. “I welcome any new updated system that improves our ability to provide world-class customer service to the Yale community, and Workday will certainly do that,” she enthusiastically noted.

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Workday is a dynamic and powerful application that will simplify how we access information and do our work. Many staff members who have participated in user acceptance testing and preview sessions have shared how easy and intuitive it is to use Workday. In addition to training and demonstration sessions, faculty and staff will now find helpful Workday training guides to support the transition to Workday on the Workday@Yale site.

There may be times, however, when one may have technical questions or want additional guidance on various business processes. There are service centers available to field your questions. Here’s how to get help when you need it: 

Who

Support for these Areas

Team

Contact

All Faculty & Staff

  • Benefits, Payroll, and Compensation information
  • HCM business processes and workflow
  • Workday Business Roles, access & security
  • HCM data issues

Employee Service Center

Phone: 203-432-5552
 

Email: employee.services@yale.edu
 

Hours: Monday – Friday, 8:30 a.m. to 5:00 p.m.

All Faculty & Staff

  • Log in issues
  • Workday Mobile installation
  • Desktop access
  • Browser compatibility support

ITS Help Desk, DSP’s and other IT support providers

Phone:  (ITS Help Desk): 203-432-9000
 

Hours: (ITS Help Desk): Monday – Friday, 7:00 a.m. to 6:00 p.m.
 

Email: (ITS Help Desk): helpdesk@yale.edu

OFAS and Faculty Affairs

  • Academic appointments & promotions
  • Faculty Hire, Leave, Retirement, or Resignation
  • Compensation
     

Academic Support

Phone: 203-432-5552
 

Email: employee.services@yale.edu
 

Hours: Monday – Friday, 8:30 a.m. to 5:00 p.m.


Training for business processes are tailored for designated Workday roles. If you have questions about which business process training to attend, please confer with your change partner, lead administrator or human resource generalist.

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In Workday, your pay slip may look a little different, but all the important information is still there. Take a moment to learn how to view and print a copy of your pay slip by previewing the training guide here.

Remember that once Workday goes live on July 1, you will not be able to view your actual Workday pay slips until after you receive your first paycheck in the new system.

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One of Workday’s key enhancements is that it will become Yale’s new “Academic Information System.”  It will be more than a human resources and payroll system.  Anna Maria Hummerstone, director of YSM Faculty Support and Workday@Yale Academic Information team lead explained, “Workday will serve as Yale’s central repository of all academic appointment information, both past and present.” 

Beginning July 1st, Workday will provide a more efficient way to track individuals who hold academic appointments across the university. In this one central system, Workday will become Yale's campus-wide system of record for appointments, named professorships, term dates, faculty categories and contact information. A goal is to eventually expand the information to include academic credentials, certifications, and research information, making Workday an even more valuable tool, though this may take a few years to realize. Student and curricular information are not included, however.

Members of the Yale community will recognize how easy it is to navigate Workday and access the information, especially when they need to search for peers, departmental teams, and faculty member information. For example, after July 1st, individuals will be able to log into Workday, type in a department name, such as English, and view a directory of all those who hold an appointment in that Workday “academic unit.”

In addition, individuals with an academic administrative role will find it easier to compile faculty reports across departments.  Recently, the Office of Faculty Affairs was asked to provide a list of all named professorships throughout Yale. This was a cumbersome, labor-intensive process because the data had to be manually compiled from multiple systems at many offices. Within Workday, this information can be composed in one report— generated within seconds.

Workday’s roll-out over the next few years will further Yale’s vision of a more unified campus. As we proceed on this journey, we will continue to build on the solid foundation of an accurate, precise, and detailed academic information system. By compiling faculty and research information all in one place, we will foster even more sharing of interdisciplinary knowledge, which benefits us all.

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Haven’t found a Workday Basics auditorium demonstration to attend that accommodates your schedule?  Have no worries, sessions will continue to be held up to Workday go-live on July 1st and afterwards.

Please consult the schedule posted on the TMS site for WD-01: Introduction to Workday for Staff and Faculty at https://bmsweb.med.yale.edu/tms/tms_enrollments.offerings?p_crs_id=5731. These sessions are designed to introduce Yale staff and faculty to Workday, and how to use the system to view and manage personal information, benefits, pay, retirement information and more.

Training guides and support

You can also access Workday training guides and videos, which will be uploaded on a regular basis to the Workday@Yale training page as they become finalized: http://workday.yale.edu/training.

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