Support

There are many ways to get support, including online training materials, Local Workday Gurus, the Finance Support Center, Employee Services, and the ITS Help Desk. Increased support will be provided through September. Faculty are encouraged to Workday Financials for Faculty for overview documents and other faculty-specific information.

Visit the Functionality Updates page for information about known issues and updates.

Online Training Resources

Get 24/7 access to online Workday training materials, including guides, videos, and a glossary of terms
 

Finance Support Center (FSC)

For questions about financial inquiries, transactions, and reporting, including: accounting, budgeting, Chart of Accounts (COA), expenses, Express Shipping, financial roles, grants, payroll costing, purchasing and accounts payable, suppliers, and other Workday Finance questions. Learn more about the FSC.

Hours: Monday - Friday, 8:30 a.m. to 5 p.m.
Call: 203-432-5394
Email: sharedservices@yale.edu
Submit an Inquiry

 

Employee Service
Center (ESC)

For questions about HR and academic workflow, policies, and process support, including: benefits, HCM and academic roles, hiring, job changes, onboarding, managing academic appointments, pay and seperation, reporting, and requesting academic leave.

Hours: Monday - Friday, 8:30 a.m. to 5 p.m.
Call: 203-432-5552
Email: employee.services@yale.edu

ITS Help Desk

For questions about mobile access, technical issues, and outages, including: Workday mobile app, application, web browser, and desktop issues.

Hours: 24 hours a day, 7 days a week
Call: 203-432-9000
Online chat: its.yale.edu/chat
Email: helpdesk@yale.edu